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If you would like to communicate directly with EXPANSYS or if you would like to place an order over the phone, please dial +30 211 1768202; lines are open 10am – 6pm Mon-Fri.

The Terms and Conditions herein are applicable any time you access our website or purchase goods directly from it.

Terms and Conditions. Agreement

Between
The Company EXPANSYS S.A.S
256 Rue de Thor, CS 90554
34960 Montpellier Cedex 2
France

EL997542057

And
The Customer

Hereafter called "the Customer" and "EXPANSYS " or "the Company".

NB: EXPANSYS makes a distinction between the following two entities: the Customer and the Consumer. In this case, the Customer buys for his own use, for the use of a company or is the company itself. The Consumer, in this case, buys for his own individual use.

Preamble

EXPANSYS is a retailer specializing in wireless technology. EXPANSYS sales its goods through its Internet Network (websites or e-mails), by phone, fax or posted mail. Apart from its online websites, EXPANSYS is not the proprietor of any outlets or shops. The goods EXPANSYS sells are featured on its Internet websites. EXPANSYS does not issue any form of paper catalogues.

1.0 Object

The aim of the present Terms and Conditions is to provide a clear definition of the sales conditions between EXPANSYS and its Customers. Under the terms of this agreement, the Customer is understood to be any person or legal entity having made purchases on the website www.expansys.com.gr, should this be or not, an individual. In the event that the terms of this agreement be different in so much as it relates to the quality of the customer, such a difference would be expressly stated.

1.1 Application field

The present Sales Terms and Conditions govern the sale of goods available on www.expansys.com.gr on the date the order is placed.
Application of said Terms and Conditions begins at the moment the order is placed, whether through the Internet, by e-mail, by telephone, by fax or posted mail. Should the terms of this agreement differ due to the manner in which the order was placed, such a difference would be expressly stated.

1.2 Territoriality

The Customers who make purchases via the websites owned by EXPANSYS are informed that he or she is buying in France and that he or she is subject to French Law.
It is expressly mentioned that should a dispute occur, an out-of-court settlement is to be favoured by the parties.

1.3 Capacity to make agreements

As the acquisition of goods available on the websites of EXPANSYS is not a commonplace act, and in compliance with article 1124 of the French Civil Code, any Customer of EXPANSYS declares that he/she has the capacity to contract the terms hereafter, i.e. he/she is emancipated or has legal majority and is not under the protection of any by-laws as defined by article 488 of the French Civil Code.

1.4 Customer Acceptances

Validating the order means the Customer automatically accepts the present Terms and Conditions. These Terms and Conditions are applicable with the exclusion of any other terms, except by written agreement signed by the parties.
Purchasing by e-mail, telephone, fax, or posted mail implies the acceptance of the present Terms and Conditions found herein as well. These Terms and Conditions are available for reading on the website. They can be sent by e-mail, fax, or posted mail upon request.

1.5 Amendment to the Terms and Conditions of Sale

The present Terms and Conditions are subject to amendments at any time. It is important that the Customer read them on a regular basis. Each version is specifically dated. Orders are therefore governed by the online Terms and Conditions in effect at the time orders are placed.

1.6 Product Specifications

EXPANSYS endeavors to give clear and thorough information in regard to the presentation of the goods' essential technical specifications via each product's specification sheet.

The information used is that which is provided by the manufacturer. EXPANSYS is in no way liable for erroneous data provided by the manufacturer.
EXPANSYS also includes, on each of the specification sheets, links to articles that refer to the goods in question or to the manufacturer's website directly.
Our Product Managers endeavor to provide all the items on the website with the corresponding image. However, should an esthetical difference appear, this would have no consequences on the main technical specifications of the product.

Confirmation of online details can be obtained by contacting the Company's round-the-clock Customer Care department by telephone or e-mail.
Unless otherwise stated on the website, all items sold by EXPANSYS are new.

The available goods comply with the European law currently in effect, as well as with the standards applied in Europe.
EXPANSYS tries to ensue that the Customer is provided with a user's manual in his/her mother tongue. However, it may occur that such a manual may only be available via an electronic medium (Compact Disk) or downloadable from the Internet.

1.7 Discounts and gifts

Gifts are offered in relationship to the main item purchased. Gifts are listed on the description sheet of the items in question. Should the Customer refuse the gifts the Company offers him/her, he or she cannot claim any discount or compensation, as EXPANSYS will consequently incur the cost of the fees related to the gifts. Gifts are not subject to warranty, return or refund.

1.8 Price

1.8.1

Prices are shown in the local currency, VAT included, shipping fees excluded.

1.8.2

EXPANSYS 's prices being in constant evolution, the prices shown are subject to modification at any time. Prices may also vary due to a launching price, a promotional offer or sales. Prices of items that are not in stock or that are in pre-order are valid during 7 days after the order was placed. Should the price of those items change with respect to the pre-order price, Customer will be informed and will have the possibility to cancel his/her order.

1.8.3

All prices are clearly disclosed provided there are no obvious typographical errors.

1.8.4 Delivery fees:

Delivery fees are charged according to the estimated weight (carrier rule of weight-volume ratio) of the parcel (packaging and gifts included), the country from which the parcel is delivered and the choice of carrier. Delivery fees include ad valorem insurance fees.
Delivery fees could be free of charge on specific marketing campaigns.
Should the Cash-on-Delivery shipping method be available for your country, be aware that the cost of this service is included in the delivery fee. This cost can not be contested if the service is completed.

1.8.5

EXPANSYS only ships ad valorem insured parcels. The whole amount of the insurance is included in the delivery fees' total amount.

2.0 Value Added Tax (VAT)

2.1 Application

VAT is applied to sales concluded with residents of the European Union. VAT is not applied to non-UK-based companies in the European Union owning an intra-community VAT number.

VAT does not apply to sales directed to Switzerland, The Canary Islands, French Overseas departments and territories, and Norway.

According to the local legislation in effect, items are subject to taxes (local VAT, dock dues, custom duties …) when they arrive. Such taxes are to be paid by the Customer unless otherwise agreed upon by both parties.

Documentation is enclosed with the goods to confirm whether or not VAT was charged and the rate at which it was applied.

Upon placing the order, the Customer is to give his VAT number, after which our sales department attends to validating this number. The Customer is to be informed and accept that any order for which a VAT number is not given or validated by our sales department, VAT sales tax will be applied.

2.2 Rate

The VAT rate applied depends on the country from which the item is delivered. The VAT rate applied is at 23 %.

2.3 Customs

 Providing that the legislation currently in effect does not evolve, there are no customs duties within the boundaries of the European Union.
Customs duties may be applied on goods sold from the European Union to non-EU customers. In this case, the Customer is responsible for paying such custom's duties as well as for taking care of possibly related administrative paperwork. The seller's responsibility ends when the item is sent to the delivery address stated by the Customer.

3.0 Orders

3.1 Placing an order

Should the Customer be an individual, he/she can place an order with EXPANSYS whether from the website, by telephone, e-mail, fax or posted mail.
Should a Customer place an order from the website, he/she is to directly fill in the check-out form with his or her own personal data. EXPANSYS invites the Customer to proof-read his/her form several times before validating an order. EXPANSYS is neither responsible for sending e-mails to the wrong e-mail address nor for sending parcels to the wrong delivery address, should the form be incorrectly filled-out.
The customer is responsible for the information provided. They will appear on the invoice. No changes will be made on invoices by EXPANSYS after shipment.

3.2 Order Confirmation

An automatic order confirmation e-mail is sent to the Customer provided that the e-mail address does not contain any mistakes.

3.3 Order Cancellation

3.3.1

A Customer can cancel an order at any time, unless it has already been invoiced. If so, and if the Customer really does not want the items he ordered, the Customer must nonetheless accept the parcel, not open it and send it back to EXPANSYS at his/her own expense. Should the Customer decide not to accept the parcel anyway, 2.5 times of the original shipping fees will be deducted from the total refunded amount.

In the event that the Customer ordered through the EXPANSYS website, he or she can cancel his/her order by telephone or e-mail.

If another method was used by the customer to place an order, he or she must contact EXPANSYS 's sales department to cancel it. Unless otherwise specified on an item, no penalty fee will be applied for a cancellation.

3.3.2 Bank Transfer or PayPal Prepaid Order Cancellation

A – Pre-payment by Bank Transfer

Should a Customer wish to cancel a partly or fully pre-paid order while goods are or are not in stock, EXPANSYS will refund the total amount that the Customer pre-paid by bank transfer only, within 30 days from the cancellation request.

B – Pre-payment by PayPal

Should a Customer decide to cancel a partly or fully pre-paid item whether goods are or are not in stock, EXPANSYS will refund the Customer on his/her PayPal account within 8 days from the cancellation request.

3.4 Items availability

While stocks last, our items are available and our prices are applicable as long as they are featured on our website. Customers may obtain more information by phone or email.

Should an item become unavailable, it would be expressly stated on the related web pages. Depending on the article's status, any of the following statuses could appear: "X in Stock - 3 days", "Est. 4 days", "Pre-order now", "On request", "Discontinued".

In the event that EXPANSYS is unable to ascertain information from its suppliers regarding a product, the Company will inform the Customer of the delay by email. The Customer will have the option of cancelling his/her order or switching to an alternative item recommended by EXPANSYS. In any case, no penalty fees will be charged for cancelling the order.

3.5 B-stock items

Please note that B-stock products are not new and are sold on a strict "first-come, first served" basis.
These items are sold as they are. Some elements like cables, drivers and CDs, little accessories or user's guide may be missing.
The package can be neutral or original reconditioned by the manufacturer/provider.

The condition of the goods is usually stated in the description body of the product. If the condition of the good is not stated or if you need further information, please call our sales support at +357 25 025 095 or send an email to info@expansys.com.gr.

4.0 Payment

Should the Customer pay by credit card, his/her card will not be charged until the goods are shipped. Should the order be partly shipped, only the amount of the goods shipped will be charged.

Governed by its own discretion EXPANSYS reserves the right to decline an order.

4.1 Payment Methods

Payment methods are as follows:

4.1.1 Credit Card (Mastercard, Visa)

Payments by bank transfer are compulsory for amounts exceeding €1,000.

4.1.2 PayPal

Payments by bank transfer are compulsory for amounts exceeding €1,000

Paypal payments will be processed in Euros and the applicable conversation rate needs to be paid by the customer.

Please note:
MasterCard and Visa's policies require users to choose between their currency conversion procedure and PayPal's currency conversion. If you choose PayPal to do your currency conversion, you cannot hold MasterCard or Visa responsible for any matter related to the conversion. If you choose MasterCard or Visa to do your currency conversion, you cannot hold PayPal responsible for any matter related to the conversion.

PayPal is not a currency dealer and therefore must purchase foreign currencies from its bank. PayPal receives a quoted wholesale rate from its bank (twice a day) and adds a 2.5% spread above this rate to determine the exchange rate applied to transactions that involve a currency conversion.

4.1.3 American Express.

4.1.4 Bank transfer

Note: Payment by bank transfer is mandatory for orders including Plasma or LCD flat screens.

4.2 Defaulting On Payments

EXPANSYS reserves the right to refuse a delivery or honor an order from a Customer who has not paid part or the totality of a previous order or with whom a litigious dispute is in progress.

4.3 Antifraud Controls

Information related to a Customer's order is subject to anti-fraud controls (on credit card, Paypal accounts and any other method of payment).
EXPANSYS receives the data related to the Customer's order. Should a Customer decide not to transmit the required data, it would hinder the processing of his/her order.

Should non-payment occur due to the fraudulent use of a credit card, a PayPal account or any other method of payement, the data related to the order and the fraudulent payment will be registered on file. Any suspicious or abnormal declaration is also subject to specific anti-fraud treatment.
In accordance with the French "informatique et liberté" law of 6th January 1978, the Customer has the right to access and correct any of his/her own personal information held in the possession of EXPANSYS by writing a letter to EXPANSYS and giving proof of his/her identity.
Furthermore, EXPANSYS can be led to ask the Customer for additional necessary documents to process the order, i.e. proof of address, ID card,...

4.4 Retention of title

Merchandise remains vested with EXPANSYS until complete payment of the delivered goods is made. This being said, upon delivery of the goods to our warehouse, the above mentioned provision does not protect the customer from the risk of loss or deterioration of the goods due to the retention of the title clause, and it equally does not protect the customer from the risk of eventual damage to the merchandise.

4.5 Corporate Customers

A corporate customer of EXPANSYS should pay according to the terms agreed upon with the corporate accounts department, i.e.:
- Payment on delivery
- Payment within 15 days of the date of the invoice
- Payment within 30 days of the date of the invoice
EXPANSYS reserves the right to charge interest for late payments calculated at a daily rate of 2% per month.

5.0 Invoice

The order form filled out online by the Customer cannot be considered as an invoice.
Regardless of the purchase or payment methods, the Customer receives the invoice attached to the shipment confirmation e-mail.
The customer is responsible for the information provided. They will appear on the invoice. No changes will be made on invoices by EXPANSYS after shipment.
A digital copy of each invoice is registered in EXPANSYS' data base.

6.0 Timing and deadlines

6.1 Processing time

Orders placed through the Internet are processed Monday to Friday according to the principal of "first-come first-served."
The processing time is subject to the payment method (customers must take into account the amount of time required for bank transfers to arrive), stock availability, and internal company procedures. Processing times may therefore vary from a few minutes to several days.

6.2 Transporting time

This depends on the carrier the Customer chooses.
EXPANSYS informs Customers that the announced delivery times and schedules are reported by carriers. These times are not guaranteed and are only made available as a point of information. EXPANSYS is not responsible should the carrier not respect the announced delivery time.
Furthermore, such delivery times do not cover Saturdays, Sundays and bank holidays. They also depend on the accuracy of the delivery address provided by the Customer and his/her presence on the delivery day.
A reminder of these delivery times is included in the order form of the checkout page.

6.3 Delivery time

In the event that the goods ordered are in stock, the delivery time is equivalent to the processing time plus transport time.
Should the goods ordered not be in stock, processing and transportation time should be added to the time needed for the goods to arrive.
Should the initial delivery time be exceeded, the Customer will be informed of a new time as soon as EXPANSYS has been informed. Consequently the Customer will have the option of choosing between the cancellation and/or the refunding of the order (for payment by bank transfer).

7.0 Shipment

For a full schedule of delivery prices click here.

7.1 Packaging

Items to be shipped are packaged in compliance with the standards which govern packaging practices. The procedures and methods used are subject to evolve with the explicit aim of optimizing packaging and customer satisfaction through a qualitative follow-up.

7.2 Confirmation

When a Customer orders through EXPANSYS websites, providing the e-mail address is correct, he/she receives an automatic shipping preset e-mail notifying him or her of the shipment.

7.3 Tracking

The Customer is able to track their parcel on the carrier's website, thanks to a parcel tracking number which is issued at the close of each business day. The tracking number is made available to the Customer on the Customer order tracking page.

NOTE: It is not possible to track shipments done through "Europe - Standard mail service". The Customer will not need to sign for reception either.

The system of parcel tracking depends on the carrier and is under its responsibility. EXPANSYS holds no responsibility neither for mistakes found on the carrier's websites, nor for the carrier's website malfunctions, which could prevent the Customer from tracking his or her parcel.

7.4 Logistics

EXPANSYS works with several different carriers.

The Customer is free to choose the carrier he/she wishes to work with when placing his or her order. It should be noted however, that all carriers do not cover the same geographic areas. Hence, depending on the delivery location, available carriers may not be the same. Furthermore, not all carriers accept cash-on-delivery payments. Lastly, available couriers will vary according to the total amount and quantity of goods contained in parcels.

8.0 Delivery

8.1 Delivery address

Items are sent to the address given on the order form by the customer.
Should the delivery address differ from the invoice address, the Customer is to give both addresses on the order form and the parcel will be shipped to the delivery address which is specifically indicated on the form.

8.2 Customer absence on the delivery day

Depending on the circumstances and the carrier's policy, the Customer may find a note of passage i.e., "leftcard" in his/her mailbox. If indeed the courier has left a note, the Customer will need to call the carrier in order to arrange a new delivery date. It also might occur that the Customer does not find a note. In this case, it is the Customer's responsibility to track his/her orders online, on the carrier's website, in order to receive information on it as soon as possible.

8.3 Late delivery

A parcel may not be delivered in the expected time allotment given by the carrier. If the delay extends too long, the Customer can contact EXPANSYS in order to open an inquiry to establish the whereabouts of the parcel: the parcel may be lost.

8.4 Loss of the parcel

Should such a situation arise, EXPANSYS is compelled to respect the time-frames set by the carriers in regard to declaring the loss and the refunding of the shipment. Hence, the Customer is also bound to the same time-frames:

- Once 10 working days have passed and the Customer has not received their parcel, it is at that point EXPANSYS can officially declare a parcel lost and place a claim with the courier. A claim cannot be placed if the Customer does not contact EXPANSYS within 30days of receiving the “order has been shipped” email from EXPANSYS. Beyond this time period, no claim will be accepted.
- If the parcel was declared as lost within the above mentioned time, EXPANSYS will attend to filing a claim with the carrier. EXPANSYS may eventually ask the Customer for additional documents to complete the composition of the file's content. The Customer will then need to send the information as soon as possible.
- The final response related to claims is given by the carrier within a one to three-week period. The nature of the response can be one of two types: either the parcel is found and then sent back to the Customer by standard procedure, or the parcel is declared as lost by the carrier and EXPANSYS informs the Customer. In this case, and in accordance with the customer's wishes, EXPANSYS can make a second shipment of the order or proceed by fully refunding the Customer for the total amount paid.

8.5 Reception of the parcel

Goods are sent in cardboard box and protected with air pillows or in padded envelopes.
When the items are delivered to the Customer, the latter will be asked to sign for the goods as acknowledgment of receipt.
Should no reservation be mentioned, the parcel is considered as delivered in good condition and no subsequent claims or complaints will be accepted by EXPANSYS. Should the customer want to preserve recourse against the courier, he/she must put in a claim in writing to the courier within 3 days (public holidays excluded) following the day of delivery. This claim must be sent by registered letter with a form for acknowledgment of receipt.
Any unclaimed parcel that is returned to EXPANSYS can be sent back to the Customer provided that he/she repays the delivery fees.

8.6 Error on Invoice

Should any mistakes appear on the Customer's invoice, he/she must inform EXPANSYS by telephone or e-mail that the received items do not comply in nature, quality or quantity to what was ordered and invoiced.
Any claim of non-conformity must be submitted before 10:00am on the business day that follows the delivery of the parcel. Any claim that doesn't satisfy the above mentioned conditions within the time allowed will not be taken into account and EXPANSYS will refuse any responsibility in the matter.

8.7 Strikes and "Force Majeure" Events

Should carriers be on strike or should any "force majeure" event occur and slow down or stop the delivery of parcels, EXPANSYS will do its best to inform the Customer of the status of the shipment.

8.8 Exportation control and local legislation

The Customer should check with the local authorities of his/her geographical residence about the entry conditions for the ordered items. It is the Customer's responsibility to make the necessary declaration(s) and/or payment(s) to the appropriate authorities and or officials in his or her respective country.
The Customer should inquire at local authorities on the legalities of importing or using the services and items ordered.
The Customer should make sure that the technical specifications detailed by the manufacturer respect the legislation of their respective country.
EXPANSYS cannot be held liable if the Customer does not respect the legislation of the country in which the items will be introduced.

9.0 Returns

Returns within 1 to 30 days of purchase ONLY Returns after 30 days of purchase ONLY
(under manufacturer warranty)

Important information: if the customer decides to return goods for repair to EXPANSYS or directly to the manufacturer or to an authorized technical center, whether the unit is in its warranty period or not, if the fault does not fall within the manufacturer's warranty, the authorized technical center will issue a quote which, if refused by the customer, will lead to the compulsory settlement of administrative costs.
EXPANSYS is not involved in this procedure as the fees are fully repaid to the issuing technical center. The average cost is about €35.
Any unclaimed device left in possession of EXPANSYS for more than a year will become the property of EXPANSYS.

9.1 Returns Procedure and Conditions

9.1.1 Conditions 

An item is understood as a whole unit. Accordingly, if the Customer ordered a pack and he/she is unsatisfied with one element of the package, he/she must send back the whole package. EXPANSYS reserves the right to return incomplete items to the Customer.

NB: Any parcel that does not comply to this procedure will not be treated as a priority.

9.1.2 Procedure

Prior to returning an order, the Customer must inform EXPANSYS of his/her desire to do so. This is possible by phone, e-mail, fax or posted mail. The time allowed for the Customer to contact the Customer Care department depends on the nature of the return. See point 9.2 subject to the present Terms and Conditions.

EXPANSYS recommends that the Customer return the goods in such a manner that it may be traced to ensure its arrival at the given address. Contrarily, should the parcel not arrive at its final destination, the Customer would not be able to open an inquiry with the carrier to locate it. The Customer understands that a parcel that is not sent by EXPANSYS cannot be taken under the responsibility of the latter. The addresser is the only one in a position to ask the carrier to open an inquiry.

Packaging

Choose a box commensurate with the items returned.
Important note: should the parcel be oversized in respect to the content, EXPANSYS reserves the right to compensate the Customer on the basis of the appropriate box size only.Wrap the elements up with shockproof material. There must be a sufficient amount of protection around the elements so that they do not touch the inner surfaces or move inside the box.
If you wish to return your item with some material that was not bought from EXPANSYS (e.g. you are returning a printer with ink cartridges that were not acquired from EXPANSYS), you must contact our Customer Care and list these items on the invoice of the item you are returning.
Important note: Do not write anything on the item's original packaging.Clearly write the RMA number(s) on the cardboard box, next to the given delivery address proceeded by "SAV", written in capital letters. Should the Customer have several RMA numbers, he/she must write each of them on the parcel. Should the Customer need to use several parcels to send his or her items, he or she must write the RMA numbers on each box which correspond to the boxes' content.Write the given delivery addressThe Customer's data should also appear on the parcel. It is very important to write the RMA number(s) on the parcel.

NB: If the return is made for an illegitimate reason, the item may be rejected and sent back to the Customer at the Customer's expense. Contrarily, the reason for the return may be amended. Should this be the case, the Customer will be informed by e-mail and his/her return will be treated according to the newly amended reason.

The Quality Service department of EXPANSYS is not an appraiser. A device with flaws or defect problems may be sent to the appropriate manufacturer after-sales department. In this case, the applied procedures will be the ones expressly recommended by the manufacturer.

9.2 Return a faulty item under warranty to the manufacturer.

9.2.1 Please read the Returns Procedure and Conditions beforehand.

CAUTION!: No refund will be authorised for returns after 30 days of purchase.

9.2.2

If the goods develop a fault after the first 14 days following receipt, the Customer has a right to return the goods to us so that we can send them off to be repaired under warranty on his/her behalf.

However the Customer should note that this will result in a significant delay in the goods being returned to him/her.
If the Customer returns the goods to EXPANSYS, he should consider:
- the time for the goods to reach us,
- the time for us to process the return,
- the time to send the goods to the manufacturer,
- the time the manufacturer needs to process the return,
- the time for EXPANSYS to receive back the goods from the manufacturer, and
- the time to return the goods to the Customer.

So we recommend in most cases that the Customer sends the goods that are covered under a manufacturer's warranty directly to the manufacturer for repair. This will save at least 15 days in the return process.
A table with the main manufacturer's contact details is available below.

Manufacturer Telephone Email/Web Notes
Acer
If calling from UK: 0871 760 1000
If calling from Southern Ireland: 0818 202 210
If you require assistance with a server product. Please Call 0871 760 1006
http://www.acer.co.uk/ac/en/GB/content/support Acer Support Line
Apple
0870 876 0753
Apple Support Apple Support
Archos
0870 609 1263
http://www.archos.com/support/support_tech/index.html?country=gb&lang=en Archos Support
ASUS
Monday to Friday 9am to 5pm
United Kingdom +44 870 1208 340 (charged at 8ppm from a BT Line)
Repubic of Ireland +353 1890719918 (charged at 8ppm from a BT Line)
RMA Request ASUS Support for Notebook/EEE Family/Handheld/LCD Monitors/Networks/Digital Home
Canon
+44 (0)844 369 0100
Canon Support Canon Support
Casio
020 8208 0881 Mon-Fri 9am-5:30pm
https://support.casio.co.uk/default.aspx Support Line, FAQs, Drivers, Manuals, Product Registration
D-Link
+44 (0) 208 955 9000
Support D-Link Technical Support
Dell
0844 338 1000 Monday - Friday 8am - 8pm
Dell Support Dell Support Line
Garmin
Monday - Friday: 8:30 AM - 17:30 PM Western European Time (GMT/UTC)
Phone (freephone from UK landline): 0808 238 0000
Phone (within UK): 0870 850 1242
Phone (outside UK): +44 870 850 1242
Garmin Email Support Form Garmin Technical Support
HP UK
0845 161 0030 Mon-Fri / 08:00-18:00
Support Handheld Support
HP (Calculators Only)
0207 458 0161 Mon-Fri / 9:00-17:00
UK Calculator Support
HTC
+44-845-890-0079 - 09:00- 21:00 (Mon - Fri) / 09:00- 13:00 (Sat)
Support via Hotline
Jabra Corporation
01784 220140 Monday to Thursday from 09:00 to 17:30 and Friday from 09:00 to 17:00
support@jabra.com
or Online Support
LG
0844 847 5454 (National call Rate)
Monday to Friday: 8am to 8pm
Saturday: 9am to 6pm
Sunday: 11am to 5pm
Bank Holidays: Closed.
Warranty Claim
LiveChat
E-mail Customer care
Technical Support
Linksys
0800 026 1418
RMA Request Technical Support
Motorola
0870 901 0555
Motorola Support Online Support
Nikon
0330 123 0928 - 9.00am to 5.00pm Monday to Thursday and 9.00am to 4.30pm on Friday
Repair info Repair info
Nokia
0870 055 5777
Repair info Service Centre finder
Novatel Wireless +44 1256 405 600 Technical Support Overview Technical Support
Palm UK Product Support
Panasonic Online Repair Request
Parrot
0844 472 2360
Return Form
Or mailto technical.uk@parrot.com
Plantronics
0800 410 014
Warranty and replacement information
Samsung
UK: 0330 7267864 / ROI: 0818 717100
Monday - Saturday: 9am - 6pm
Warranty Information Customer Support
Sharp
08705 274277
Warranty Information (see section 9 for more information on how to return your device) Warranty Information
Socket
1 (800) 552-3300 (Call to USA)
RMA Request Return Information
Sony
0844 8466 555
Online Support Sony Support
Sony VAIO
Online Support Sony VAIO Support
Sony Ericsson
0870 523 7237
Online Support Sony Ericsson Support
TomTom
0845 161 0009
Monday - Friday: 9:00 a.m. to 6:30 p.m. UTC
Online Support TomTom Support
Toshiba
0844 847 8944
Online Support Toshiba Support
If the manufacturer is not listed please email info@expansys.com or call +44 (0)330 808 0479
Important Note: EXPANSYS give manufacturers phone numbers and e-mail/URL addresses to help its customers. However, EXPANSYS will not be responsible for the expenses occured by the customer resulting from calls and/or connections to such phone numbers/e-mail/URL.

9.2.3 Return Fees

If the Customer decides to return the devices by his own means and once the parcel is received and accepted, should the shipping fees be known to EXPANSYS, EXPANSYS will issue a store credit equal to the amount of such fees. Should the shipping fees be unknown to EXPANSYS, the Customer will be asked for proof of the expenses incurred so that a related store credit can be issued.

NB: If the Customer decides to return his parcel by his own means, the refund of the expenses will not exceed €20.

In order to meet Customer's satisfaction, EXPANSYS may offer sending its own carrier to withdraw the parcel for the Customer (pick-up).

9.3 Return a faulty item under warranty to EXPANSYS.

9.3.1 Please read the Returns Procedure and Conditions beforehand.

CAUTION!: No refund will be authorised for returns after 30 days of purchase.

NB: EXPANSYS will not process any parcel received at the head office in Marlow. For any further information, please contact the Customer Help Desk.

9.3.2

If the Customer decides to return the goods to EXPANSYS, the Customer Care department will issue an RMA file number. The Customer will have to send back the item complete with all original accessories (user's manual, cables, remote control, warranty card…) preferably in its original packaging even if it was opened.

NB: Any item received in poor conditions may be considered as out of warranty by the technical center.

The Customer must systematically state his/her order reference, his/her name and complete address if he/she wants his/her request to be processed efficiently.

NB: Any parcel that does not comply to this procedure will not be treated as a priority.

9.3.3 Return Fees

If the Customer decides to return the devices by his own means and once the parcel is received and accepted, should the shipping fees be known to EXPANSYS, EXPANSYS will issue a store credit equal to the amount of such fees. Should the shipping fees be unknown to EXPANSYS, the Customer will be asked for proof of the expenses incurred so that a related store credit can be issued.

NB: If the Customer decides to return his parcel by his own means, the refund of the expenses will not exceed €20.

In order to meet Customer's satisfaction, EXPANSYS may offer sending its own carrier to withdraw the parcel for the Customer (pick-up).

9.4 Cancellations & Retractions

9.4.1 Please read the Returns Procedure and Conditions beforehand.

9.4.2 Procedure

In compliance with article 9 of the DIRECTIVE 2011/83/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL, the Consumer is entitled to a fourteen (14) calendar day retraction period starting from the date they receive the product(s) to return any item that may not suit his/her needs.

To exercise the right of withdrawal, the Consumer must inform EXPANSYS of their decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by fax to +33 (0)897 503 378 or by email to info@expansys.com.gr). They may use the model withdrawal form, available here.

Products must be in good condition and, preferably, in its original packaging – whatever the condition of the latter – in order to be resold. The Consumer will be allowed to choose between having the returned goods replaced with another reference and receiving a refund without any penalty, with the exception of return fees. The Consumer is therefore entitled to a fourteen (14) calendar day period to inform EXPANSYS that it is his or her wish to cancel his or her order and to obtain an RMA number from the Customer Care department.

NB: The Consumer shall send back the goods not later than 14 days from the day on which they have communicated their decision to withdraw from the contract (article 14, paragraph 1 of the DIRECTIVE 2011/83/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL.

When appropriate, the refund will be done using the same means of payment as the consumer used for the initial transaction (article 13, paragraph 1 of the DIRECTIVE 2011/83/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL). However, EXPANSYS may withhold the reimbursement until they have received the goods back (article 13, paragraph 3 of the DIRECTIVE 2011/83/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL).

IMPORTANT NOTE: The Right to Retract cannot be exercised if the returned items are unlikely to be resold.

  • The item must be returned in pristine condition, preferably in its original packaging.
  • The item must be returned with all its accessories (user's manual, cables, remote control, warranty card, CD software etc…). Should the item fail to meet these conditions, it will be returned to the Consumer, at his/her expense.

Failing that, the goods will be returned to the Consumer at their expenses.

EXPANSYS may apply a penalty fee for any loss of value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.

The Consumer must systematically state his order reference and his name and complete address if he/she wants his request to be processed efficiently.

9.4.3 Specific conditions impeding the right to retract

No return will be accepted for:

  • Items that may be copied (Multimedia devices, CDs, DVDs, software, games, …) if the return request is done after the deadline and/or if the packaging was unwrapped, unsealed, opened, torn, marked and/or if the item was used;
  • recording devices (game consoles, video board, MP3 player, mobile phone, hard drive disk, USB flash drive, memory module) if the return request is done after the deadline and/or if the packaging was unwrapped, unsealed, opened, torn, marked and/or if the item was used or installed;
  • Books: if the return request is done after the deadline and/or if the book is damaged, torn, dog-eared...;
  • "Abstract" or Downloadable software products;
  • service contracts after the service has been fully performed if the performance has begun with the consumer’s prior express consent, and with the acknowledgement that he will lose his right of withdrawal once the contract has been fully performed by the trader;
  • the supply of goods made to the consumer’s specifications or clearly personalised;
  • the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items;
  • the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery;
  • the supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer’s prior express consent and his acknowledgment that he thereby loses his right of withdrawal.

9.4.4 Processing of Retractation Returns

Once the parcel is received and accepted by EXPANSYS, and depending on the nature of the item, the available stock and the Consumer's wishes, EXPANSYS will offer the Consumer the option of exchanging the original item for another one of equal value.

Contrarily, EXPANSYS will issue a refund using the same means of payment as the consumer used for the initial transaction, unless the consumer has expressly agreed otherwise and provided that the consumer does not incur any fees as a result of such reimbursement. It will correspond to the total amount of the order (item(s) + shipping fees if the order consists of a single item or if all the items included in the order are returned).

EXPANSYS will deduct the price of consumed items (video tapes, ink cartridges, batteries, paper provided with a printer, video projector lamp,... open list), damaged items (damaged lens cap, written off manual... open list) or missing items (UK-EU plug adapter, styli, memory cards... open list) at its own discretion.

9.4.5 Return Fees In a Right to Retract Context

The return fees are at the Consumer's own expense.

EXPANSYS provide the Consumer with a pickup service at preferential pricing conditions: they will cost the same as an express delivery (see table here).

9.5 Dead-on-Arrival Returns

9.5.1 Please read the Returns Procedure and Conditions beforehand.

9.5.2 DOA Application

The Customer must communicate that he/she has received a faulty item before 10a.m. the next business day following the day of delivery. When the Customer files his return he/she must specify the motive of the return.

Some manufacturers attend to and manage DOAs with the Consumer directly. EXPANSYS 's Customer Care department will provide the Consumer with the name, address and procedures for the manufacturers. Afterwards, the Consumer will have to contact the manufacturer who will proceed with a standard replacement after having acknowledged the defect.

In regard to other her manufacturers, EXPANSYS 's Customer Care department will issue the Customer an RMA file number. The Customer will have to send back the item in its original packaging even if it was opened. All the original accessories will also have to be included (user's manual, cables, remote control, warranty card…).

The Consumer must systematically state his/her order reference, his/her name and complete address if he or she wants his or her request to be processed efficiently.

IMPORTANT NOTE: Only the items with a proven DOA defect stemming from the manufacturer will be accepted. Otherwise, the item may be returned to the Customer, at his/her own expense, or the reason of return amended by an appropriate one.

9.5.3 Disqualifications

Items with an unproven DOA by our Quality Service department or an expert from the technical centre.Flaw due to misuse of the item.Items opened or dismantled.Damages, flaws, failures or defects due to external origins.Settings accessible to the user without dismantling the item, such as image, sound, contrast settings.Repairs and damage of the device due to a repair executed by parties other than the ones agreed upon by the manufacturer.Damages due to corrosion, oxidization, poor connection or a power supply problem.Damages due to a power supply problem should not be understood as a power supply problem internally related to the device, but as an external power supply problem, such as a connection to a defective plug.

9.5.4 Processing of a DOA Return

In regard to DOA returns processed by the brand manufacturer, the Customer must make his request of return directly to the manufacturer who, depending on the circumstances and after pinpointing the flaw, will provide the Customer with a repair or a standard replacement of the item.
In regard to other brands, once the parcel is received and accepted by EXPANSYS , and depending on the nature of the item, the available stock and the Customer's wishes, EXPANSYS will provide the Consumer the opportunity to exchange the original item for another one of equal value.

Otherwise, EXPANSYS will issue a store credit. It will correspond to the total amount of the order (item(s) + shipping fees if the order is only composed of the DOA item).

If the Customer chooses to be refunded, and subject to the above mentioned conditions, a refund equal to the value of the items as shown on the invoice (item(s) + shipping fees if the order consist solely of the DOA item) will be made within 30 days after EXPANSYS has received the item.

9.5.5 Return Fees

Once the parcel is received and accepted, should the shipping fees be known to EXPANSYS , EXPANSYS will issue a store credit equal to the amount of such fees. Should the shipping fees be unknown to EXPANSYS , the Customer will be asked for proof of the expenses incurred so that a related store credit can be issued.

In order to meet Customer's satisfaction, EXPANSYS may offer sending its own carrier to withdraw the parcel for the Customer.

NB: If the Customer decides to return his parcel by his own means, the refund of the expenses will not exceed €20.

9.6 Returns due to a referencing error

9.5.1 Please read the Returns Procedure and Conditions beforehand.

9.6.2 Processing of a Poorly Referenced Return

The Consumer is entitled to a thirty (30) day period starting from the date he/she received the product(s) to inform EXPANSYS that the received item(s) does(do) not correspond to what was ordered (compatibility, reference mistake; size, colour, technical specification problem, item completely different …) so that EXPANSYS 's Customer Care department can issue the Customer an RMA number.

The item must be returned in good condition, in its original packaging, even if opened, with all the included accessories (cables, user's manual, CD, etc.).

The Consumer must systematically state his/her order reference, his/her name and complete address if he or she wants his or her request to be processed efficiently.

9.6.3 Process

Once the parcel is received and accepted by EXPANSYS , and depending on the nature of the item, the available stock and the Consumer's wishes, EXPANSYS will provide the Customer with an opportunity to return the originally ordered item or to replace it with another one of equal value.

Otherwise, EXPANSYS will issue a store credit. It will correspond to the total amount of the order (item(s) + shipping fees if the order consists solely of a single item).

EXPANSYS will deduct the price of consumed items (video tapes, ink cartridges, batteries, paper provided with a printer, video projector lamp,... open list), damaged items (damaged lens cap, written off manual...open list) or missing items (UK-EU plug adapter, styli, memory cards… open list) at its own discretion.

If the Customer chooses to be refunded, and subject to the above mentioned conditions, a refund equal to the value of the store credit will be made within 30 days after EXPANSYS has received the item.

9.6.4 Return Fees

If the Customer decides to return the devices by his own means and once the parcel is received and accepted, should the shipping fees be known to EXPANSYS , EXPANSYS will issue a store credit equal to the amount of such fees. Should the shipping fees be unknown to EXPANSYS , the Customer will be asked for proof of the expenses incurred so that a related store credit can be issued.

If a store credit is issued, the Customer is allowed to ask our Customer Service department that the credit be voided and a refund be issued in its place.

NB: If the Customer decides to return his parcel by his own means, the refund of the expenses will not exceed €20.

In order to meet Customer's satisfaction, EXPANSYS may offer sending its own carrier to withdraw the parcel for the Customer (pick-up).

10.0 Privacy

10.1

EXPANSYS directly collects the information given at the time orders are placed. This information is not disclosed to any third party.

10.2

With the exception of matters related to orders, we do not email customers; no newsletters, special offers or other spam will be generated to our customers. From time to time customer address details may be used for our own postal marketing.

10.3

We aim to offer top quality service at the best possible price, to do so, we reserve the right to change the above policies at any time.

10.4

All information is collected lawfully and in accordance with the French "Informatique et Libertés" Law of 6th January 1978.

10.5

If you wish to opt out of any postal marketing kindly e-mail your details to administrator@expansys.com.

10.6

In accordance with the French "Informatique et Libertés" Law of 6 January 1978, the Customer has the right to access and correct any of his/her own personal information held by EXPANSYS. A full schedule of all information collected on an individual can be provided for a fee of €15.00 VAT exc.; significant proof of identification and of address will be required. The information requested will be provided within 30 days of receiving the required amount of identification.

10.7

If you have any questions about information privacy at EXPANSYS please contact administrator@expansys.com

11.0 Security

11.1

Website pages on which orders are processed are protected by a 1024bit certificate

11.2

If you have any queries or issues regarding security at EXPANSYS please contact administrator@expansys.com

11.3

We will take all reasonable precautions to ensure the security of any payment details included in your order nevertheless, barring direct negligence on our part, we cannot be held liable for any losses incurred as a result of unauthorised access to information you may provide.

12.0 Liability

EXPANSYS is released from its delivery obligations in the event of circumstances which are entirely out of our control, i.e. carrier strikes or natural disasters.
EXPANSYS recommends that the Customer check that no data (photos, videos, music data…) be left on his/her device before sending it to our Quality Service department or to the manufacturer technical centre. EXPANSYS cannot be held responsible should any data be lost.

EXPANSYS refuses to accept responsibility for the misuse or inappropriate use of the items the Customer ordered.

The items EXPANSYS sells are usually covered by a warranty insured exclusively by the manufacturer. Terms and Conditions are stated in the warranty leaflet included in the box or within the manufacturer's Terms and Conditions.

Should the Customer be a company or should the goods be partly or totally intended for professional use, EXPANSYS cannot be held responsible for any consequences related to the use of a product while the Customer is engaged in his/her professional activity, whether directly or indirectly, whatever the reason. EXPANSYS 's responsibility is limited to the price paid for the acquired goods.

The fact that the item is inoperative, should it be partly or totally due to software or hardware incompatibility, cannot generate any compensation or refund or engage EXPANSYS 's responsibility.

The websites directly or indirectly linked to EXPANSYS websites (www.expansys.com.gr) are not administered or controlled by EXPANSYS. Consequently, EXPANSYS cannot be held liable for the information stated on those sites. Links to third party websites are provided for convenience only and therefore, EXPANSYS can not be held to guarantee the veracity or the reliability of their content.

13.0 Satellite Devices

Satellite phone/device usage disclaimer: Satellite phones/telecommunications devices/terminals (each a “Device”) need a direct line of sight to the relevant satellite(s) in order to function.   As a result Devices may not work inside buildings or vehicles. Use of Devices and satellite services may also be prevented in outdoor locations with trees, hills, mountains, buildings or other similar structures or geographical features in close proximity.

Devices are not part of any terrestrial, mobile or other telecommunications network of any country and therefore, apart from in extremely limited circumstances which cannot be guaranteed, cannot access emergency services short codes such as 911, 112, 999 (ambulance, fire service, police, mountain rescue, coast guard etc..).   You must make alternative communications arrangements to ensure that you can make emergency calls if needed.  

As a user of a Device you must abide by all of the current regulations and applicable laws in effect in countries where you are using the Device, including, if applicable, the purchase of all required licenses/permits.   

Expansys will not be held responsible for obtaining any license, permit or permission from any governmental or regulatory agency which may be necessary for or imposed upon the operation of a Device.

Expansys accepts no liability or responsibility for any operational restrictions, customs, licenses or permit fees required for operation of a Device purchased from Expansys (including, but not limited to, fines and losses associated with Device seizure); nor implications of using, or possession of, a Device in countries or territories where such use/possession is prohibited.

Expansys recommends that you contact the Embassy, High Commission or Trade Commission of the destination country or territory, prior to entry into, or use of a Device in, any country or territory.

Use of any SIM Card supplied with a Device is at your own risk and responsibility and strictly subject to the terms and conditions of the relevant SIM Card services operator;  Expansys accepts no liability or other responsibility in relation to the same.

VERSION OF 27/10/2015